SerTech

Company Info

Location: Dallas, TX

Company: Ser Tech

Industry: Financial Services

Size: Serves over 3,000 lending institutions

Data Problems: New regulations changed the way Credit Unions received membership data, impacting how they generated revenue.

Data Solutions: Teknion designed and developed a platform and operating system independent solution to be deployed at thousands of Credit Unions with little or no IT support.

Business Background

• A recently enacted legislation prohibited Credit Unions from sharing sensitive membership data with 3rd parties
• SerTech clients depended on this seamless transfer of data for generating millions of dollars of revenue
• Not having application development expertise, SerTech requested support from Teknion to architect a solution and prepare a response

Challenges

• Legislative changes required Credit Unions to modify their process for receiving membership data from Credit Unions and approaching deadlines demanded urgent attention
• Satisfy the regulator’s requirements without creating additional burdens for over 2000 Credit Unions
• Aggressive development schedule due to regulatory deadline
• Receive and track membership files from Credit Unions through the U.S.
• Provide near real‐time decryption services

Results

• Developed a platform and operating system independent solution to be deployed at thousands of Credit Unions with little or no IT support
• Teknion designed and developed the required system using a backend SQL database that receives, encrypts and forwards membership data to Credit Unions
• System is able to process data in any layout and receives on virtually any media
• Unattended processes minimize labor intensity
• A web interface provides reporting and status information
• SerTech continues to encrypt and forward membership files through their database with virtually no external system maintenance